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We help good people do good things.
We help teams start or hone their continuous improvement culture.
We know that with authentic and committed support, teams will find the best way of working for themselves.
We help good people do good things.
We help teams start or hone their continuous improvement culture.
We know that with authentic and committed support, teams will find the best way of working for themselves.
WHAT WE DO
We help good people do good things.
We help teams to build or to hone their continuous improvement capability.
And we've great training and workshops to build and unleash that capability to experience significantly better performance.
Here's all our options for you.
This might be a great option to start with:
We have a live 4-hour online session for leaders to get a rich overview of continuous improvement (and lean) and understand their leadership role in embedding continuous improvement into your organisation's culture to start improving performance now.
The upcoming session is:
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9am to 1pm Wednesday 19 November.
For us to get in contact with more information and to register some of your team for either session -
simply click here to fill out a quick form and we'll get back to you.
Here's all our other options for your team
What we do to make life easier for you and your customers
For most organisations right now, their best strategy is enabling their teams to perform at their best.
Improvements following our training and workshops can be immediate and significant, and we've the results to prove it. Our training and workshops are designed with this primary focus:To unleash your wider team to redefine their performance.
By your team being at their best, performance improves through work being done faster, at a better level of quality for the customer, and capacity is freed up to be reinvested. Adopting and embedding a continuous improvement culture is rational, but as a catalyst, we need to start with engaging with energy - igniting your team. Our training and workshop options are designed to do exactly that.
Your menu of options, to be run in-house or online, are below and you can print out all the options, the details of the options and pricing, here in this pdf -
Capability build for executives and leaders
1 hour session
A concise yet comprehensive overview of continuous improvement for the executive and senior leadership team. Covering the benefits of continuous improvement, the leader's vital and specific role in continuous improvement, and how AI can be leveraged to accelerate performance improvements.
Following this session, this question can be asked of the leadership team: Where can we apply this approach for improvement, right now, that best aligns with our strategy?
4 hour session (or 2 x 2 hour sessions)
A rich and deep dive into the leader's role in embedding continuous improvement into your organisation's culture and performing the critical role of an improvement initiative sponsor. This session also examines how AI can support and accelerate performance improvements. From this session, leaders will know how they can initiate and build continuous improvement work in their teams which includes providing better visibility of performance.
Capability build for the team
2 hour session
In just 2 hours, we invigorate and energise your team and hone their mindset to see the problems to be solved for immediate performance improvements. We share key insights, especially that of continuous improvement being part of everyone's role - and how it can be part of their role. The team leave this session with the appetite to start to make improvements, and the lens to see problems to be resolved and with the core tools that we help them.
1 day session
A comprehensive session covering the essential mindset, steps and tools of a continuous improvement initiative, weaving in a particular focus on customer thinking, and the better framing and articulation of problems - especially when conveying problems to leaders. Participants leave with a great understanding of their role of continuous improvement and the capability to participate in improvement initiatives lead by others.
2 day session (or 4 x 4 hour sessions)
Comprehensive training that builds the participants capability, knowledge of the improvement steps and tools needed to be able to make and lead right-sized improvements immediately after the training. Participants will generate a problem statement of a problem they are familiar with, which they can make an immediate start on. Every participant in this session is provided a copy of our book to support the capability they built in this session.
Workshop options for process improvement
Improving performance of a specific process - 1 day
Analyse to harmonise a process to significantly improve performance. The outcome is a mapped process with identified and quantified problems - and where in the process they occur, with problems selected to be the focus of immediately resolving. Further, leaders will know who is keen to fix which problems - ready for leadership approval to start the improvements.
Perform an analysis of the customer journey - 1 day
Capturing the customer journey, we'll then analyse that journey and the core measures of performance, of each step of the customer journey, both from the customers perspective and operational performance. The key outcome will be a better understanding of what needs to be done for the customer and the organisation, the measures that we need to see our performance and how we'll continue to monitor performance properly.
Next steps
Let us know which option you are leaning towards, we'll work with you to customise any elements to meet the right outcomes for you, and simply find a date.
Just drop us a line at coffee@cilab.nz and let us know when suits to chat.
