WHAT WE DO

Capability build for executives and leaders

​1 hour session

A concise yet comprehensive overview of continuous improvement for the executive and senior leadership team. Covering the benefits of continuous improvement and the leader's vital and specific role in continuous improvement. Following this session, this question can be asked of the leadership team: Where can we apply this approach for improvement, right now, that best aligns with our strategy?

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4 hour session (or 2 x 2 hour sessions)

A rich and deep dive into the leader's role in embedding continuous improvement into your organisaton's culture, and how to perform the role of an improvement initiative sponsor. From this session, leaders will know how they can initiate and build continuous improvement work in their teams which includes providing better visibility of performance.

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Capability build for the team

2 hour session

In just 2 hours, we invigorate and energise your team and hone their mindset to see the problems to be solved for immediate performance improvements. We share key insights, especially that of continuous improvement being part of everyone's role - and how it can be part of their role. The team leave this session with the appetite to start to make improvements, and the lens to see problems to be resolved and with the core tools that we help them.

 
1 day session

  A comprehensive session covering the essential mindset, steps and tools of a continuous improvement initiative, weaving in a particular focus on customer thinking, and the better framing and articulation of problems - especially when conveying problems to leaders. Participants leave with a great understanding of their role of continuous improvement and the capability to participate in improvement initiatives lead by others.

 
2 day session (or 4 x 4 hour sessions)

Comprehensive training that builds the participants capability, knowledge of the improvement steps and tools needed to be able to make and lead right-sized improvements immediately after the training. Participants will generate a problem statement of a problem they are familiar with, which they can make an immediate start on. Every participant in this session is provided a copy of our book to support the capability they built in this session.

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​Workshop options

Improving performance of a specific process - 1 day

Analyse to harmonise a process to significantly improve performance. The outcome is a mapped process with identified and quantified problems - and where in the process they occur, with problems selected to be the focus of immediately resolving. Further, leaders will know who is keen to fix which problems - ready for leadership approval to start the improvements.

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Perform an analysis of the customer journey - 1 day

Capturing the customer journey, we'll then analyse that journey and the core measures of performance, of each step of the customer journey, both from the customers perspective and operational performance. The key outcome will be a better understanding of what needs to be done for the customer and the organisation, the measures that we need to see our performance and how we'll continue to monitor performance properly.

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Analysis of your organisation's current continuous improvement capability and performance

Our analysis (over 3 days) will provide valuable insights and recommendations to significantly increase the impact and benefits of your continuous improvement team. We’ll undertake an analysis of, and gap analysis between:

• The nature of the work being asked of the continuous improvement team to deliver,

• Their capability to and performance of delivery of the work, and

• The alignment of the work to the purpose of a continuous improvement team and the strategy of your organisation.

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By working closely with your team and delving into the data, we aim to invigorate the great work already in progress. Our analysis covers:

• Current Capability: Assessing the breadth, depth, and balance of your team's capabilities, including a gap analysis to compare their skills against current and anticipated improvements over the next 12 months - aligned to strategy.

• Performance: Evaluating the team's performance in innovation and improvements, identifying key factors that enhance or hinder their efficiency and speed in delivering improvements.

• Benefits: Measuring the tangible benefits of the team's efforts and the effectiveness of capturing and communicating these benefits.

• Improvement Options: Offering a range of options to boost your team's capability and support for better performance.

• Use of Data: Identifying which data is rich and customer-centric enough to immediately inform improvement initiatives.

 

In as little as 3 days, you can expect quality insights without the burden of extensive documentation. We will provide a succinct overview outlining the best next steps, aligned with your objectives, and detailing the likely benefits.

 

Next steps

Let us know which option you are leaning towards, we'll work with you to customise any elements to meet the right outcomes for you, and simply find a date.

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Just drop us a line at coffee@cilab.nz and let us know when suits to chat.