WHAT WE DO

Capability build for executives and leaders

​1 hour session

A concise yet comprehensive overview of continuous improvement for the executive and senior leadership team. Covering the benefits of continuous improvement, the leader's vital and specific role in continuous improvement, and how AI can be leveraged to accelerate performance improvements.
Following this session, this question can be asked of the leadership team: Where can we apply this approach for improvement, right now, that best aligns with our strategy?

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4 hour session (or 2 x 2 hour sessions)

A rich and deep dive into the leader's role in embedding continuous improvement into your organisation's culture and performing the critical role of an improvement initiative sponsor. This session also examines how AI can support and accelerate performance improvements. From this session, leaders will know how they can initiate and build continuous improvement work in their teams which includes providing better visibility of performance.

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Capability build for the team

2 hour session

In just 2 hours, we invigorate and energise your team and hone their mindset to see the problems to be solved for immediate performance improvements. We share key insights, especially that of continuous improvement being part of everyone's role - and how it can be part of their role. The team leave this session with the appetite to start to make improvements, and the lens to see problems to be resolved and with the core tools that we help them.

 
1 day session

  A comprehensive session covering the essential mindset, steps and tools of a continuous improvement initiative, weaving in a particular focus on customer thinking, and the better framing and articulation of problems - especially when conveying problems to leaders. Participants leave with a great understanding of their role of continuous improvement and the capability to participate in improvement initiatives lead by others.

 
2 day session (or 4 x 4 hour sessions)

Comprehensive training that builds the participants capability, knowledge of the improvement steps and tools needed to be able to make and lead right-sized improvements immediately after the training. Participants will generate a problem statement of a problem they are familiar with, which they can make an immediate start on. Every participant in this session is provided a copy of our book to support the capability they built in this session.

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​Process mapping and health analysis of that process

Improving performance of a specific process - 1 day

Analyse a process to significantly improve performance. The outcome is a mapped process with identified and quantified problems - and where in the process they occur, with problems selected to be the focus of immediately resolving by the team or the augmentation in the process of automation and AI functions.

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Perform an analysis of the customer journey - 1 day

Capturing the customer journey, we'll then analyse that journey and the core measures of performance, of each step of the customer journey, both from the customers perspective and operational performance.

The key outcome will be a better understanding of what needs to be done for the customer and the organisation, the measures that we need to see our performance and how we'll continue to monitor performance properly.

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Next steps

Let us know which option you are leaning towards, we'll work with you to customise any elements to meet the right outcomes for you, and simply find a date.

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Just drop us a line at coffee@cilab.nz and let us know when suits to chat.