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We help good people do good things.
We help teams start or hone their continuous improvement culture.
We know that with authentic and committed support, teams will find the best way of working for themselves.
We help good people do good things.
We help teams start or hone their continuous improvement culture.
We know that with authentic and committed support, teams will find the best way of working for themselves.
MEET THE TEAM
We’re an amazing team that have worked with teams to
produce substantial results in performance.
Darcy
Process and Customer Excellence
Darcy is hellbent on delivering results through end-to-end process performance analysis for better productivity and determining the use of AI to safely accelerate performance gains.
Darcy also specialises in the building and unleashing continuous improvement capability within an organisation to improve team capability and culture to free up capacity, improve performance, and customer excellence.
Darcy achieves this by tailoring a comprehensive improvement strategy to align with the unique needs of each organisation and its business context.
James
AI and Automation
James partners with ci lab to design and build AI tools that streamline multi-step and complex workflows. He specialises in breaking down and automating manual processes, tailoring an AI tool to perform to the unique needs of each organisation's purpose and requirements.
James is also the Founder of Hired.co.nz, an AI-powered platform that generates professionally-tailored CVs and cover letters for the New Zealand job market, serving job seekers across Aotearoa and internationally.
Melissa
Process Invention and Investigation
Melissa has vast experience in project management and brings a fervent continuous improvement focus to projects ensuring that they are remarkably effective in addressing the root causes while remaining customer focused.
Melissa’s honest, open and empathetic manner means that she naturally builds and maintains relationships, with an exceptional stakeholder management ethos.
Navlene
Team Dynamics and Culture
Navlene specialises in bringing teams together – the first stage of continuous improvement is to build co-operation across the teams, and Navlene runs exceptional events to build team engagement – within or across teams.
Navlene has superbly honed skills to successfully work with teams as a mentor for growth in capability on a personal level, and a facilitator for brokering relationships to build co-operation across teams.
GET IN TOUCH
For more information on any of our team, or better yet – to arrange for a coffee with any of the team. Email us at:
