top of page


  We’re an amazing team that brings a range of specialist and cutting edge       experience and perspectives to improving organisations processes, systems,   and the monitoring of those systems.  

Meet the team


Process and Customer Excellence

Darcy is hellbent on delivering results through building and unleashing continuous improvement capability within an organisation to improve processes, team capacity and culture, performance, and customer satisfaction.

Darcy does this by customising a holistic improvement approach to suit the specific needs of any organisation and their business environment.



Process Invention and Investigation

Melissa has vast experience in project management and brings a fervent continuous improvement focus to projects ensuring that they are remarkably effective in addressing the root causes while remaining customer focused.

​Melissa’s honest, open and empathetic manner means that she naturally builds and maintains relationships, with an exceptional stakeholder management ethos.​



Team Dynamics and Culture

Navlene specialises in bringing teams together – the first stage of continuous improvement is to build co-operation across the teams, and Navlene runs exceptional events to build team engagement – within or across teams.

Navlene has superbly honed skills to successfully work with teams as a mentor for growth in capability on a personal level, and a facilitator for brokering relationships to build co-operation across teams.​



For more information on any of our team, or better yet – to arrange for a coffee with any of the team. Email us at:

CI Lab - here's why we should share a coffee catch up...

CI Lab - here's why we should share a coffee catch up...

bottom of page