Process and Customer Excellence
Darcy is hellbent on delivering results through building and unleashing continuous improvement capability within an organisation to improve processes, team capacity and culture, performance, and customer satisfaction.
Darcy does this by customising a holistic improvement approach to suit the specific needs of any organisation and their business environment.
Process Improvement and
Problem Solving Specialist
Rob enjoys the challenge of a problem that everyone has an opinion about, but never goes away.
Rob works alongside teams and subject matter experts to untangle data, opinions, emotions, and implicit assumptions that conceal the underlying cause of a problem.
A clear shared understanding of the root cause of a problem helps a team think of new ideas and effective answers.
Process and Data
Jenny has a diverse range of work experience includes business analysis, process improvement as a Six Sigma Black Belt, application development, and project management. Jenny’s strong data analytic background enabling her to cleanse, analyse and model large volumes of data using a multitude of analysis tools.
From the initial elicitation of requirements, through to business process design, UAT testing and training, Jenny has great problem-solving skills and a honed attention to detail.
Process Improvement Project Management
Melissa has an incredibly vast experience in project management and brings a fervent continuous improvement focus to projects ensuring that they are remarkably effective in addressing the root causes and are customer focused.
Melissa’s honest, open and empathetic manner means that she naturally builds and maintains relationships, with an exceptional stakeholder management ethos.
Process Invention and Investigation
Adam melds together continuous improvement and industrial design. Having foundations in design doesn’t mean his world is only gizmos, more a focus on identifying and capitalising on product and service opportunities.
Adam’s process expertise helps teams to make evidence based decisions that benefit both the customer and business. As a strong visual communicator, expect your initiatives to be supported by compelling visuals that engage stakeholders and help communicate change. Then your team can get on with the business of improvement.
Team Dynamics and Culture
Navlene specialises in bringing teams together – the first stage of continuous improvement is to build co-operation across the teams, and Navlene runs exceptional events to build team engagement – within or across teams.
Navlene has superbly honed skills to successfully work with teams as a mentor for growth in capability on a personal level, and a facilitator for brokering relationships to build co-operation across teams.