Since 2014
Working with teams across New Zealand
In-house or online
Continuous improvement training tailored to your team
Services, Commercial and Government
Proven results across sectors
No templates
Every engagement is tailored
Where do you want to start?
Two starting points
Most teams start with capability building, and add process work as specific challenges come up.
Results our customers have seen
Results our clients have seen
Every number below came from a ci lab engagement — nothing estimated, nothing extrapolated.
48%
Reduction in queuing times at two international airports during peak periods — with zero reduction to passenger safety protocols.
auckland and wellington international airports
$1.29m
Annual capacity freed after redesigning application processing — 80% of applications now handled in under one hour.
Government Agency
200→0
Application queue eliminated and held at zero since mid-2023, recovering $600k+ per year in penalties and under-charges.
Regulatory body
How it works
How we'll work together
1
A relaxed conversation
We start with a no-pressure chat — coffee on us. We listen first, ask the right questions, and get a real picture of your aspirations.
2
A clear, tailored path
We map your situation and recommend options designed for your team's context and goals.
3
Measurable improvement
We work alongside your team and track what changes. You'll see the difference in team culture, performance, and freed capacity.
Every engagement is led by Darcy Mellsop and the ci lab team. Meet the people you'll work with →
PROOF
What our clients say
"The shift in team culture has been remarkable — senior leadership now receiving commendations rather than complaints."
Alison Geddes
Director Environment & Sustainability, Hutt City Council
"In just one day, we achieved more clarity, alignment, and actionable outcomes than we had in weeks."
Nic Pennington
Innovation Expert, R&D Commercialisation
Free MINI E-book
Get The Boat — free
A free ebook for leaders who want to build a continuous improvement culture — practical, concise, and written by Darcy Mellsop. We'll email it to you straight away.
Want to go deeper? Unleashing the Improvement Mindset — Darcy's full book — is available now. See the book →
Let's talk
Want to talk about your team's improvement?
Start with a 20-minute conversation — coffee on us. We'll listen first, ask the right questions, and work out together whether ci lab is the right fit for what you need.
Or email us directly at coffee@cilab.nz